Billing
Android subscriptions, trials, and in-app purchases are processed through Google Play. This page explains the recommended support path.
Refund eligibility, cancellation timing, payment method changes, and renewal controls are handled by Google Play for Android purchases.
Open Google Play purchase history to request a refund or manage a subscription. The result depends on Google Play policy, purchase timing, and account status.
If you still need help, email support@collart.app with the app name, Android account email, Google Play order ID, purchase date, and a short description of the issue.
Support can help investigate access problems or failed entitlement refreshes, but payment reversals must follow Google Play billing rules.
If a generation fails, check connection stability, update the app, and retry from inside the app when a retry option is available.
For credit balance or entitlement issues, include screenshots that show the account area and purchase confirmation. Hide unrelated personal details.